CANDIDATE HELP

Preparing for your video interview

It takes about 5 minutes. Here’s everything you need to know to feel ready.

Check your camera

Make sure your face is visible and centred.

Find a quiet room

Turn off the TV and close the door if you can.

Use good light

Face a window or lamp — not with the light behind you.

Headphones help

They stop echo and help Ava hear you clearly.

What to expect

Common problems

Click the lock or camera icon next to the web address and set Camera and Microphone to “Allow”. Then refresh the page.

Latest Chrome, Safari, Edge or Firefox. On iPhone, please use Safari. If you opened the link inside Instagram or WhatsApp, tap ⋯ and choose “Open in browser”.

Don’t worry — keep the page open. We try to reconnect you automatically and keep what was already recorded.

Each link works once. If something went wrong, contact the employer who invited you.

Still need help? Contact us or reply to your interview email.

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